Caledonian Sleeper guest satisfaction survey
Transport Focus set up a guest satisfaction survey for Caledonian Sleeper which has been used to...
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23 September 2022
Transport Focus spoke to members of its Transport User Panel to better understand their experiences of travelling with Avanti during its reduced timetable and/or wanting to amend or purchase tickets.
We also wanted to know what alternative travel arrangements panel members had made because of Avanti’s amended timetable.
This report details the passenger experience and key findings of the survey.