ORR x Passenger Watchdog Memorandum of Understanding: heads of terms...
This heads of terms document sets out the proposed structure of a Memorandum of Understanding (MOU)...
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14 July 2023
The Bus User Survey asks passengers in Great Britain about experiences of travelling by bus and how satisfied they were with their most recent journey.
Those who used a bus are asked about their overall satisfaction with the journey and with aspects such as value for money, punctuality, cleanliness.