Caledonian Sleeper guest satisfaction survey

24 July 2025

Transport Focus set up a guest satisfaction survey for Caledonian Sleeper which has been used to set the benchmarks against which customer satisfaction with the service will be measured.

This report contains results for the first quarter of fieldwork for the year 2025/26 combining rail periods 01, 02, and 03. This covers journeys made between 1 April and 21 June 2025.