Caledonian Sleeper guest satisfaction survey
Transport Focus set up a guest satisfaction survey for Caledonian Sleeper which has been used to...
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12 December 2024
In June 2024, the Office of Rail and Road (ORR) undertook an informal consultation on how the rail industry should record pre-cancelled trains. That is, those which are removed from the timetable up to 10pm the day before they should have run, and which do not therefore count in the published cancellation figures. These are sometimes known as ‘P-Coded’ trains.
You can read below ORR’s 17 June 2024 letter to Transport Focus (reissued without ‘draft’ watermark on 8 July) and our response of 12 July.
We refer to our letter below in Transport Focus’s response to ORR’s formal Control Period 7 metrics reset consultation which you can read here.