Caledonian Sleeper guest satisfaction survey
Transport Focus set up a guest satisfaction survey for Caledonian Sleeper which has been used to...
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07 November 2022
During the Covid pandemic, the rail industry paused the production of printed timetables, booklets and posters. Transport Focus surveyed just under 5000 passengers to understand how passengers felt about paper timetables and how the withdrawal of them might impact their journey planning.
We also asked passengers for their views on how far in advance of travel published timetable information should be accurate.