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Bus Passenger Survey takes to the road: driving change for passengers

Transport Focus’s Bus Passenger Survey is a large-scale survey of what passengers thought about their bus journey. This year we spoke to more than 45,000 passengers providing a powerful benchmarked picture of performance across bus companies, owning groups, local authority areas, regions and even nations. Once again, Scotland is included this year but, sadly, not Wales. In its eight year life, over 270,000 bus passengers have taken part.

The full results will be published in March. In the meantime, we are taking the results on the road to bus companies and local authorities. We will be discussing the results, talking about action plans for improvements and trying to improve things for passengers. This year we will be out and about holding around 60 meetings. There is nothing like evidence to drive change for passengers.


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