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Best train stations according to passengers revealed

London Kings Cross is the top train station in Britain, say passengers.

In a survey by independent watchdog Transport Focus over 28,000 passengers rated how satisfied they were with the station they were travelling from.

Kings Cross tops the list of train stations with the most satisfied passengers. The Network Rail station, which Virgin East Coast, Great Northern, Grand Central and Hull Trains operate from, earned 96 per cent passenger satisfaction.

Anthony Smith, chief executive of the independent transport watchdog, said:

“Our research shows how a good experience at many of Britain’s major train stations like Kings Cross can improve passengers’ train journeys.

“Investment in stations can improve passengers’ satisfaction with them when targeted at features which make a difference to their experience. Passengers’ top priorities for stations include arrival time information, waiting rooms and the overall look and feel of the station.”

The top five stations for passenger satisfaction are London Kings Cross, London St Pancras (95 per cent), Birmingham New Street and Reading (both 92 per cent) and London Marylebone (91 per cent).

Passengers were least satisfied with Glasgow Queen Street. The ScotRail station, which is undergoing a major upgrade, had just 58 per cent of passengers satisfied.

Anthony Smith added:

“While Glasgow Queen Street is being redeveloped it’s vital that the ScotRail Alliance continues to talk to passengers about the improvements and makes sure staff are on hand to help.”

Glasgow Queen Street was followed by Gatwick Airport station (66 per cent), Oxford (67 per cent), Clapham Junction (67 per cent) and Barking (70 per cent).

The independent watchdog is calling on Network Rail and train operators to focus on the things that are most important to passengers in the design and the delivery of station improvements.

Britain’s top stations according to passengers

1.    London Kings Cross 96%
2.    London St Pancras 95%
3.    Birmingham New Street 92%
4.    Reading 92%
5.    London Marylebone 91%
6.    Liverpool Central 91%
7.    Beaconsfield 91%
8.    Sheffield 91%
9.    Manchester Piccadilly 91%
10.  Glasgow Central 91%
11.  London Blackfriars 91%
12.  York 91%
13.  Edinburgh 90%
14.  Newcastle 90%
15.  Amersham 90%
16.  Leicester 89%
17.  Newark North Gate 89%
18.  London Paddington 88%
19.  Heathrow Airport Terminals 1,2,3 88%
20.  London Fenchurch Street 88%
21.  Richmond (Surrey) 88%
22.  Bath Spa 88%
23.  Heathrow Terminal 5 88%
24.  Liverpool Lime Street 87%
25.  High Wycombe 87%
26.  Leamington Spa 87%
27.  Cambridge 87%
28.  London Liverpool Street 87%
29.  Nottingham 86%
30.  Milton Keynes Central 86%
31.  Peterborough 86%
32.  Derby 85%
33.  Moorfields 85%
34.  Leeds 84%
35.  Brighton 83%
36.  London Charing Cross 83%
37.  London Bridge 81%
38.  Chester 81%
39.  St Albans 81%
40.  London Waterloo 81%
41.  Bristol Temple Meads 81%
42.  London Euston 81%
43.  London Cannon Street 79%
44.  Coventry 77%
45.  East Croydon 77%
46.  Stratford (London) 76%
47.  Cardiff Central 75%
48.  Hull 73%
49.  Highbury And Islington 72%
50.  London Victoria 72%
51.  Wimbledon 71%
52.  Barking 70%
53.  Clapham Junction 69%
54.  Oxford 67%
55.  Gatwick Airport 66%
56.  Glasgow Queen Street 58%

Transport Focus spoke to 28,940 passengers at Britain’s rail stations between September and November 2017 as part of the National Rail Passenger Survey.

Results are based on the 56 stations where at least 100 people responded.

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  • Train
Topics
  • Stations

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