Skip to content

Back to News

Communication invaluable to passengers during works on the Brighton main line

Passengers travelling during engineering want appropriate communication and compensation, says independent watchdog Transport Focus.

Over the February school half-term and for 15 weekends passengers were unable to travel between Three Bridges and Brighton or Lewes, having to use replacement buses or diverted trains instead. This was to allow for essential improvement works.

Transport Focus worked with Network Rail and Govia Thameslink Railway during the closures. It found that significant efforts were made to try to minimise the impact on passengers, though more could still be done.

Anthony Smith, chief executive of Transport Focus said:
“For passengers to feel better about improvement works taking place, compensation goes a long way – especially for season ticket holders.

“We will continue working with train companies to help reduce the impact on passengers when essential works are needed.”

Passengers want
• more information on the benefits of the works
• a timeline, particularly when works will be finished
• compensation.

Ends

Click here to read the full findings of Brighton Main Line Improvement Project – the passenger perspective.

For further information please contact:
Misha MccGwire, communications officer
Tel: 0300 123 0821 or email: misha.mccgwire@transportfocus.org.uk

Modes
  • Train
Topics
  • Disruption
  • Passenger information
  • Passenger experience

Comments

Comments are closed.

Related content

Latest news

TransPennine Express December timetable change

Find out more
Latest publication

Advance notice of rail engineering works – correspondence with LNER

Find out more
Latest post

Who pays for delay repay?

Find out more