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No refund or extension on railcards – Transport Focus comment

Following the Government decision not to offer refunds, extensions or discount on renewal for railcard holders, Transport Focus chief executive Anthony Smith said:

“Passengers bought railcards in good faith and will be disappointed by the decision not to extend them or offer a discount on renewal to make up for the period when we were encouraged not to travel.

“While the Government continues to provide high levels of support to make sure the day to day railway keeps operating, it seems a pity some slack could not be given on this issue to encourage people back to rail travel.”

For media enquiries please contact senior press officer Hannah Dawson on 0300 123 0831 or

For out of hours media enquiries please call 0300 123 2181.

  • Train
  • Refunds and compensation


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