TransPennine Express to introduce Delay Repay 15 compensation

27 January 2020

Commenting on the announcement that TransPennine Express is set to introduce Delay Repay 15 compensation, David Sidebottom, director at the independent watchdog Transport Focus, said:

“We have been calling for Delay Repay 15 compensation after the months of unacceptable disruption TransPennine Express passengers have had to endure. Passengers will now want to know when TransPennine Express will reintroduce the promised timetable and improve day to day punctuality and reliability.

“Transport Focus research found just 35 per cent of passengers who were eligible claimed compensation for their journey. So, it’s now important that TransPennine Express actively encourages passengers to claim and makes it quick and easy to do so.

“When things go wrong train operators must ensure every eligible passenger knows about compensation and how to claim. To make their voice heard passengers must claim every time and Make Delay Pay.”