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Watchdog welcomes clarity for Great Western and Southeastern passengers

Today the Government announced new contracts for the operators of Great Western and South Eastern rail services.

Anthony Smith, chief executive of the independent watchdog Transport Focus, said:

“Passengers who would normally use services on the Great Western and South Eastern lines will welcome clarity on the operation of their services from April. While of course most are staying home at the moment, when life gets back to normal they will want to know that whoever is running things will focus on continuing to deliver improvements.

“Both Great Western Railway and Southeastern passengers had started to report increased satisfaction. They will look to First and Govia to continue this trend.”

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