Abellio awarded East Anglia franchise – Transport Focus response

10 August 2016

Responding to news that the train company, Abellio East Anglia, has been awarded a new franchise, Anthony Smith, Transport Focus’s chief executive, said:

“Abellio will need to work hard during this new franchise to deliver on its bold promises. Passengers will welcome the much-needed new trains, automatic delay compensation and the strong emphasis on punctuality. Part-time commuters will keenly await the introduction of new types of tickets next autumn.”

“In our last survey 77 per cent of Abellio’s passengers were satisfied overall with their service, with only 36 per cent satisfied with value for money. We’ll be watching closely to see how this ambitious plan is delivered.”

Background

Department for Transport – Better journeys for rail passengers and boost for Derby train industry as new East Anglia franchise announced