Arriva Trains Wales lost property policy – Transport Focus response

14 September 2018

In response to Arriva Trains Wales’ decision to reverse its policy of keeping 10 per cent of the cash inside lost wallets when passengers reclaim them, Transport Focus director David Sidebottom at said:

“The current lost property systems in place are, in many cases, not fit for purpose for reuniting lost property with rightful owners. So we’re calling for a centralised national database system, as well as sensible rules for dealing with lost property across the country’s rail network. This includes another look at fees.”