Avanti contract extension – watchdog responds
07 October 2022
Today the Department for Transport announced a short-term extension to the rail operator Avanti for its west coast services.
Anthony Smith, chief executive of the independent watchdog Transport Focus, said:
“”Passengers using Avanti have suffered poor performance for months now, leading to missed meetings, appointments and leisure events. There must now be a laser focus on improving reliability and regaining passenger trust. We will continue to closely monitor the passenger experience.”
Read our recent report Avanti reduced timetable – passenger experiences