Bus passengers to have their say

30 January 2023

Today Transport Focus launches its new survey ‘Your Bus Journey’ to find out how satisfied passengers across England and Scotland are with their bus journey.

This survey will be used to make the case for future improvements and identify good practice. This will help transport authorities, bus operators and Governments to invest in the things that matter most to current and future bus passengers.

Building on over a decade of running the previous Bus Passenger Survey and working with the industry we have found new and innovative ways to capture and report on what bus passengers want from their journeys.

For the new survey, researchers will now approach passengers at bus stops as well as on board buses, capturing feedback on a wider selection of routes. Researchers can now share the online version of the survey with the passengers they speak to through a QR code as well as by a text message or email.

The survey will represent the experiences of around 36,000 bus passenger journeys across 35 areas of England and six regional transport partnerships in Scotland providing robust, comparable and benchmarked results.

Anthony Smith, Transport Focus chief executive, said:

“We’re really pleased to have this survey up and running. We have taken our time to work out how best to measure passengers’ satisfaction with bus services.

“Working closely with the bus industry and Governments, we’re looking forward to delivering results and helping make a difference for bus passengers.”

Starting from 30 January 2023 data will be collected continuously throughout 48 – 50 weeks of the year giving regular headline measurements. We will also give more detailed journey feedback from passengers at six-monthly intervals with the first scheduled for August 2023.

The survey will focus on the journey passengers are making at that time, measuring satisfaction on a wide range of aspects. This includes the experience on board the bus, the bus stop, the bus driver as well as their overall satisfaction with that journey and if they think it’s good value for money.


Notes to editors:

For further information please contact: Misha MccGwire, senior communications officer, email: misha.mccgwire@transportfocus.org.uk.


Confirmed areas


Bournemouth, Christchurch and Poole

Brighton & Hove

Cheshire East

Cheshire West & Chester



East Riding of Yorkshire

East Sussex

Greater Manchester

Lancashire, Blackburn & Darwen

Leicester City

Liverpool City Region



North East Lincolnshire

Nottingham & Nottinghamshire


Reading buses network


South Yorkshire Combined Authority




Tees Valley Combined Authority


Transport for the West Midlands

Transport North East (Tyne & Wear, Durham and Northumberland)


West of England Combined Authority

West Sussex

West Yorkshire Combined Authority

York City



The Highlands and Islands Transport Partnership (HITRANS)

The Transport Partnership for Aberdeen City and Shire (nestrans)

South East of Scotland Transport Partnership (SEStran)

Strathclyde Partnership for Transport (SPT)

South West (Dumfries and Galloway) Transport Partnership (SWestrans)

Tayside and Central Scotland Transport Partnership (tactran)


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