Christmas rail engineering works – transport watchdog response

12 November 2024

Responding to Network Rail’s announcement marking six weeks to go until rail engineering works at Christmas, Transport Focus Chief Executive Alex Robertson, said:

“People understand that investment in maintenance and improvement is necessary. What’s important is that any engineering works are done in a way that considers the network as a whole and minimises the impact on passengers travelling over Christmas.

“Our research shows that passengers want to be kept on the train wherever possible, know before buying a ticket if part of the journey will be on a rail replacement bus, and for plenty of staff to be on hand to help. They also want to have a clear idea of what is happening with their journey, so clear and effective communication is essential at all times.”

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