Working in partnership with London TravelWatch

Christmas travel refunds for rail and coach passengers – Transport Focus comment

21 December 2020

Commenting on the Government decision to offer refunds for cancelled Christmas train and coach travel, Transport Focus chief executive Anthony Smith said:

“This is the right call for rail and coach passengers - they will be relieved that they will not be penalised financially for following the rules. Operators now need to make sure that their websites are crystal clear on how passengers can claim refunds, travel vouchers or make fee-free changes, depending on when they were due to travel.”

 

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