Working in partnership with London TravelWatch

Compensation announced for GTR passengers

05 July 2018

The independent watchdog has welcomed news that GTR passengers will be compensated for recent disruption.

Anthony Smith, chief executive of Transport Focus said:

“Passengers on Thameslink and Great Northern have faced unacceptable disruption.

“Passengers with season tickets will welcome confirmation they will be compensated above and beyond.

“Regular passengers who don’t use a season ticket, such as part-time workers, will now want to know what compensation they will be offered in recognition of the impact on their lives.

“It’s now important that train companies actively encourage passengers to claim and make it both quick and easy to do so.

“More than anything passengers want the timetable they have paid for and one they can rely on. Too many last-minute changes are still being made meaning uncertainty for passengers. A stable interim timetable supported by timely communication and reliable information cannot come a minute too soon.”

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