Working in partnership with London TravelWatch

Compensation for Thameslink and Great Northern passengers

13 July 2018

Comment from Transport Focus on Govia Thameslink Railway compensation for timetable disruption.

Anthony Smith, chief executive of the independent watchdog Transport Focus, said:

“Passengers on Thameslink and Great Northern have faced unacceptable disruption.

“Passengers with season tickets for travel between 20 May and 28 July will welcome confirmation they will receive money back based on the equivalent cost of one to four weeks’ rail travel.

“It’s now important that train companies actively encourage passengers to claim and make it both quick and easy to do so.

“Unreliable timetables also affect regular passengers who don’t use a season ticket – such as part-time workers. Some form of meaningful compensation must be found for this group of passengers. We will continue to call on the Department for Transport and Govia Thameslink Railway to recognise the need for this.

“The interim timetable starting on 15 July must also deliver, so that passengers can have the timetable they have paid for without a litany of last-minute changes that make for stressful and uncertainty journeys.”

Background

Transport Focus will be out on the network looking at how the introduction of the interim timetable is going. To arrange an interview during office hours call 0300 123 2170.

For urgent out of hours media enquiries please call 07918 626045.

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