Working in partnership with London TravelWatch

Compensation for non-season ticket holders affected by timetable disruption

01 August 2018

Watchdog welcomes signal from Transport for the North about compensation for non-season ticket holders affected by timetable disruption.

David Sidebottom, Passenger Director at Transport Focus says,

“Widening compensation to non-season ticket holders who travel regularly will be an important step in rebuilding passengers’ trust. We’ve been working with Transport for the North to make the case that regular passengers – such as part-time workers – affected by timetable disruption since May deserve compensation. We look forward to seeing more detail from Northern and TransPennine Express about when and how these passengers can claim compensation in a way that is both quick and easy.”

While Northern has reinstated some services this week, passengers have still faced too many delays and cancellations.

Background

For further information about additional compensation for season ticket passengers who experienced disruption as part of the May 2018 timetable change:

TransPennine Express: https://www.tpexpress.co.uk/help/may-timetable-compensation

Northern: https://www.northernrailway.co.uk/season-ticket-compensation/

See our guide to claiming when your rail journey has been disrupted here.

Transport Focus Transport Focus Transport Focus
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