Working in partnership with London TravelWatch

Delay Repay 15 compensation for Northern passengers

13 September 2018

Commenting on the announcement of Delay Repay 15 for Northern Passengers, Transport Focus passenger director David Sidebottom said:

“Transport Focus has continually pushed for this enhanced compensation deal that will benefit all passengers, ensuring they get the compensation they deserve.

“The introduction of a 15-minute delay trigger for compensation is a welcome step in rebuilding passengers’ trust following months of cancellations and delays.

“Passengers on TransPennine Express will now want to know when they can expect the same deal.”

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