Delay Repay 15 compensation for Northern passengers

13 September 2018

Commenting on the announcement of Delay Repay 15 for Northern Passengers, Transport Focus passenger director David Sidebottom said:

“Transport Focus has continually pushed for this enhanced compensation deal that will benefit all passengers, ensuring they get the compensation they deserve.

“The introduction of a 15-minute delay trigger for compensation is a welcome step in rebuilding passengers’ trust following months of cancellations and delays.

“Passengers on TransPennine Express will now want to know when they can expect the same deal.”