Working in partnership with London TravelWatch

Fairer fares, Transport Focus response

01 February 2017

Responding to the Rail Delivery Group’s announcement guaranteeing simpler fares, Anthony Smith, chief executive of the independent watchdog Transport Focus, said:

“What’s clear from our research is that passengers find the ticketing system far too complex. The presence of cheaper fares that are ‘hidden’ in the system really damages trust between passengers and train companies.

“These trials are a welcome step in providing clearer information on ticket restrictions and greater transparency on price. As part of the Rail Fares and Ticketing Action Plan group we will be monitoring these measures to make sure passengers are getting a better deal.”

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