Festive travel disruption – response to regulator’s report

12 February 2015

Today the rail regulator has issued its detailed report into the travel chaos at Christmas. 

In response David Sidebottom, director at the independent watchdog Passenger Focus, said:

“Thousands of passengers were left angry and frustrated when trying to travel at Christmas. We heard of passengers standing for hours on trains, locked outside stations and left to find out what to do by themselves. This cannot happen again. We welcome this report from the regulator, which echoes our call for industry to put passengers’ experience right at the heart of planning, especially for plans to cope and compensate when things go wrong.”

You can see our initial report into what went wrong and our contribution to the regulator’s investigation on our website. 

Some further background links:

Press release from the regulator

Network Rail publishes Christmas passenger disruption investigation report