Franchising announcement – Passenger Focus response
26 September 2013
The Department for Transport has just released Invitation to Tender documents for the Essex Thameside and Thameslink, Southern and Great Northern franchises.
Anthony Smith, chief executive of the independent watchdog Passenger Focus, said:
“Passengers will be pleased to hear that the process is back on track. They will feel the impact of these franchise decisions for years to come, so we welcome the news that passenger satisfaction will be measured as part of the contracts. The best judge of a service must always be those who use it and as one of the main funders of the railway, it is crucial that passengers’ needs and expectations are at the heart of what government buys on their behalf. We will now be looking closely at the rest of the detail.”