Working in partnership with London TravelWatch

Have your say: changes to LNER ticket office hours

02 September 2021

LNER has proposed changes to the ticket office opening hours at 13 of its stations.

Under the National Rail Ticketing and Settlement Agreement passengers with comments on the proposals should contact Transport Focus.*

If you have a comment about any of the changes set out below, please get in touch by 20 September 2021 and make it clear which station you are commenting about.

*except if it is about London King’s Cross in which case contact London TravelWatch.

How to get in touch

Click here to email your response.

Or you can also write to:
Transport Focus
Freepost (RTEH-XAGE-BYKZ)
PO Box 5594
Southend on Sea
SS1 9PZ

Transport Focus will review all comments received before responding to LNER.

Details of the changes can also be found on the LNER website.

  Monday-Friday Saturday Sunday
Station Current Proposed Current Proposed Current Proposed
Berwick-upon-Tweed 0545 – 1830 0700 – 1200 0645 – 1515 0800 – 1300 0945 – 1620 0800 – 1300
Darlington 0600 – 2000

0600 – 2100 (Fri)

0600 – 1900

0600 – 1900 (Fri)

0600 – 1945 0700 – 1900 0800 – 2000 0800 – 1800
Doncaster 0515 – 2000

0515 – 2100 (Fri)

0600 – 2000

0600 – 2000 (Fri)

0515 – 2000 0600 – 1900 0800 – 2000 0800 – 1800
Durham 0600 – 1930

0600 – 2000 (Fri)

0600 – 1800

0600 – 1800 (Fri)

0600 – 1900 0700 – 1700 0800 – 2000 0900 – 1600
Edinburgh 0500 – 2359 0600 – 2200 0530 – 2359 0600 – 2300 0700 – 2359 0700 – 2200
Grantham 0550 – 2000 0530 – 1600 0550 – 2000 0700 – 1600 0920 – 2000 0900 – 1300
London King’s Cross 0515 – 0140 0600 – 2200 0515 – 0040 0600 – 2200 0600 – 0140 0700 – 2200
Newark North Gate 0545 – 2015 0515 – 1300

0600 – 1300
(Thu & Fri)

0545 – 1940 0900 – 1500 0845 – 2000 0900 – 1500
Newcastle 0500 – 2120 0600 – 1900 0500 -2120 0700 – 1900 0700 – 2120 0700 – 1900
Peterborough 0600 – 2100 0600 – 2000 0600 – 2100 0600 – 2000 0805 – 2100 0800 – 2000
Retford 0535 – 1800 0700 – 1200 0535 – 1610 0800 – 1300 0820 – 1610 0800 – 1300
Wakefield Westgate 0600 – 2000

0600 – 2030 (Fri)

0600 – 1900

0600 – 1900 (Fri)

0600 – 2030 0700 – 1900 0800 – 2000 0900 – 1600
York 0545 – 2115 0600 – 2000 0545 – 2100 0600 – 2000 0730 – 2130 0800 -1900

 

Transport Focus Transport Focus Transport Focus
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