Have your say: changes to ScotRail ticket office hours

12 January 2022

ScotRail has proposed changes to the ticket office opening hours at 120 of its stations.

Under the National Rail Ticketing and Settlement Agreement passengers with comments on the proposals should contact Transport Focus.

If you have a comment about any of the changes set out here, please get in touch by 2 February 2022 and make it clear which station you are commenting about.

How to get in touch

You can email your response to schedule17.sr@transportfocus.org.uk.

Or you can also write to:

Transport Focus Freepost (RTEH-XAGE-BYKZ)
PO Box 5594
Southend on Sea
SS1 9PZ

Transport Focus will review all comments received before responding to ScotRail.

Details of the changes can also be found on the ScotRail website.