Working in partnership with London TravelWatch

Industry Strategic Business Plan – Passenger Focus response

08 January 2013

Today Network Rail and train operators issued the industry strategic business plans – a response to the Government’s High Level Output Specification (HLOS), which details how the industry plans to deliver the required outputs during the period 2014-19.

Anthony Smith, Chief Executive of Passenger Focus, said: “Passengers will welcome the fact that Network Rail and train companies are working together on a plan to deliver passenger and Government priorities – more trains on time, and more seats. Passenger Focus research shows that the three clear priorities for passengers are value for money, reliability and the ability to find a seat.

“This work must be passenger-focussed in the planning and delivery. Improvements in satisfaction are welcome, but we would like to see an earlier date for setting a satisfaction target.

“We are interested to see how all this will be paid for. Passengers already put in roughly £2 for every pound spent by the taxpayer. It is critical that industry tackles its value for money offering, reducing costs without cutting services, to head off another five years of above-inflation fare increases.”

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