Rail industry’s renewed focus on use of GPS technology must improve information for passengers

28 December 2018

Commenting on news from the Rail Delivery Group concerning adoption of new technology to help improve passenger information, David Sidebottom, director at watchdog Transport Focus, said:

“Passengers tell us in our research that they need accurate, timely and personalised information.

“However, there are still too many instances where passengers are left standing on station platforms, waiting for a delayed train without accurate information confirming when their train will arrive.

“Transport Focus welcomes the rail industry’s renewed focus on improving information for passengers and looks forward to seeing this innovation deliver fewer delays and cancellations in 2019.”