Working in partnership with London TravelWatch

New temporary train timetables – passenger watchdog responds

05 January 2022

Responding to the announcement of temporary revised timetables due to staff shortages from Covid, Transport Focus chief executive Anthony Smith said:

“Amending timetables is a pragmatic response to rising staff illness if it prevents chaotic last-minute cancellations. But services must still meet the needs of those who have to travel, especially key sector workers.

“Operators must protect first and last services, provide enough space to keep passengers at a safe distance from each other and flexibility so that tickets can be used on alternative routes or times. Passengers will want to see a reliable timetable and accurate information so they can plan their journey with confidence.”

 

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