Office of Rail and Road’s annual assessment of Highways England’s performance

19 July 2017

Commenting on the Office of Rail and Road’s annual assessment of Highways England’s performance, chief executive of Transport Focus Anthony Smith, said:

“Road users tell us that they want more predictable journey times. Delivering this and managing roadworks effectively should be a future focus to deliver a road network that users want. Our research – the National Road Users’ Satisfaction Survey – showed road users of motorways and major ‘A’ roads gave them a satisfaction rating just below the 90 per cent target at 89.1 per cent. It is reassuring to see that the Office of Rail and Road assess Highways England is performing well but need to improve their planning of road works.”

You an download the National Road Users’ Satisfaction Survey here.