Treat honest ticket mistakes fairly – plea from passenger watchdog
Transport Focus is calling for passengers who made an innocent mistake buying rail tickets should...
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11 December 2023
Comment on the Office of Rail and Road review of online ticket retailer fees, Transport Focus chief executive Alex Robertson, said:
“Passengers should not be left in the dark about the cost of their ticket. Online retailers must provide passengers with clear, accurate information upfront so they can make an informed choice.”
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