ORR’s publication of Network Rail’s 2014-15 performance review: Transport Focus response
12 June 2015
Responding to the publication of the Office of Rail and Roads’ Network Rail performance review for 2014-15, David Sidebottom, passenger director at the independent watchdog Transport Focus, said:
“Passengers tell us that punctual trains are their main priority. More than anything else, what they rely on the railway to deliver is a way of getting them to work, home or further afield in a timely and reliable way.
“Passengers welcomed news that there would be investment in schemes to deliver on their priority areas for improvement. It is disappointing that these are behind schedule. It is now vital that Network Rail is even more focused on delivering a good passenger experience through times of disruption due to these works.”