Passenger charters for Bus Service Improvement Plans briefing session

08 September 2021

Transport Focus held a briefing and discussion session on Tuesday 7 September to support Local Transport Authorities (LTAs) develop their Bus Service Improvement Plans (BSIPs).

In this session we talked through our guidance document Passenger charters for Bus Service Improvement Plans and heard from LTAs about their experiences and challenges.

You can watch the presentation below and view the slides here.

Read a summary of the issues discussed in the question and answer session here.

This was the third in our series of sessions. We will be holding our next session on what passengers want from BSIPs later in September.

Transport Focus is keen to work with all LTAs as they develop their BSIPs. If you would like to talk to us about how we can support you please contact Mike Bartram (bus policy advisor) at

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