Passenger Voice June 2016: Tram passenger satisfaction continues to rise

27 May 2016

Tram passenger satisfaction has risen to 92 per cent.

This was revealed in our latest Tram Passenger Survey results at an event in Manchester.

Over 5000 passengers in Blackpool, Greater Manchester, the West Midlands, Nottingham, Sheffield and Edinburgh were asked how satisfied they were with their tram service.

David Sidebottom, Transport Focus passenger director, said:

“It’s great to see tram passenger satisfaction riding high once again. This is despite lots of engineering work to expand, improve and renew existing tram systems.

“It is vital that operators and authorities now use these results to improve the passenger experience even further.”

Key findings for this year include:

  • Across all six tram networks, overall satisfaction with the journey has increased significantly since 2014, from 90 to 92 per cent.
  • The number of passengers saying they were ‘very satisfied’ with their journey has increased, from 53 per cent in 2014 to 57 per cent in 2015.
  • Passengers’ rating of value for money of their journey across the networks has seen improvement, now at 69 per cent (61 per cent in 2014).
  • While overall journey satisfaction was high, 36 per cent of passengers suggested improvements to their journey. These varied by network, but mostly concerned overcrowding and being able to get a seat, as well as improvements to tram stops.

Peter Cushing, Metrolink Director at Transport for Greater Manchester said these passenger survey results ought to be taken very seriously to help drive improvements for passengers.

Now in its third year, the annual Tram Passenger Survey asks passengers for their views about their journey in six network areas in Britain. For the second time this also includes Edinburgh Trams.

Click here to download the report.

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