Working in partnership with London TravelWatch

Passenger Voice May 2016: What do rail passengers really think about their journeys?

22 April 2016

Want to know what passengers really think about their rail journeys? The spring 2016 wave of the National Rail Passenger Survey (NRPS) will be published on 30 June 2016.

Speaking to 50,000 passengers about their most recent journey, the NRPS provides a network-wide picture of passengers’ satisfaction with rail travel. Passengers’ overall satisfaction and satisfaction with 30 specific aspects of services can be compared over time. We will be meeting train companies next year to discuss passenger satisfaction and passengers’ current priorities.

The latest NRPS survey results can be found here.

You can also explore the NRPS results on our data explorer here.

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