Rail fares rise – passengers call for a more reliable service

02 January 2020

Commenting on the new year rail fares rise, David Sidebottom, director at the independent watchdog Transport Focus, said:

“We speak to thousands of passengers each year and we know that less than half feel they get value for money. After a year of pretty poor performance in some areas passengers just want a consistent day-to-day service they can rely on and a better chance of getting a seat.

“Transport Focus has long called for a fares system that is simple to use, easy to understand and is flexible enough to cater to how people work and travel today.

“As fares rise passengers must make their voice heard and call on operators to deliver a better service. Passengers should claim compensation every time they are delayed to help offset the cost of the fares rise and Make Delay Pay.”

Notes to editors

Examples of ticket price increases: January 2020

Table of rail ticket prices available to download (credit Transport Focus).

The fares shown are not statistically representative and must not be used to draw conclusions about a train operator’s policy other than on the particular journey shown. For all tickets, fares are standard class and valid by ‘any permitted route’ unless otherwise shown. All ticket prices to London are to ‘London Terminals’ or to a specified London terminus, rail-only.

Source: National Fares Manuals and National Rail Enquiries.