Rail passenger watchdog responds to latest Office of Rail and Road punctuality statistics

24 May 2019

Anthony Smith, chief executive of the independent watchdog Transport Focus, said:

“This latest news underscores that unprecedented delays, confusion and cancellations have made life miserable for many passengers – few of whom are getting the train service they are paying for.

“Passengers deserve a more reliable service that is better value for money. The Rail Review must address what went wrong and bring about fundamental change to repair trust amongst the travelling public.

“In the meantime, train operators must actively encourage passengers affected by delays or cancellations to claim compensation, making it quick, easy and automated as soon as possible to show that the railway is run for passengers’ benefit.”