Rail passengers welcome emergency coronavirus measures

23 March 2020

Commenting on the emergency measures to support the rail industry through coronavirus, Transport Focus and London TravelWatch Chief Executive Anthony Smith said:

“Creating stability is important for passengers and for the wider economy – train operators must survive to keep services running in these challenging times and get back up and running again as soon as this is over.

“It is right that Government and train companies have recognised the exceptional circumstances posed by coronavirus and allowed refunds on Advance tickets and unused time on Season tickets. This victory for common sense will be a welcome relief for passengers who feared that they had lost their money.”


Notes to editors
Anybody with an Advance ticket or season ticket they no longer need because of coronavirus should apply for a refund promptly from whoever they bought it from, whether that’s a train company or an independent ticket retailer.

Press office contact
Members of the media can contact the Transport Focus press office during office hours on 0300 123 2170.

For urgent out of hours media enquiries please call 0300 123 2181.

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