Rail Regulator investigation into GTR and Northern over passenger information

05 October 2018

Commenting on the opening of an investigation into GTR and Northern over passenger information rail regulator, Anthony Smith chief executive of the independent watchdog Transport Focus said: 

“Passengers were badly let down when new timetables descended into chaos on some Govia Thameslink and Northern routes. One thing that would have helped passengers work around these problems was accurate, timely and useful information – but in many cases that was not provided. So it’s only right that the regulator investigates if these companies breached the passenger information obligations in their licence.”