Rail station ticket office changes – have your say as public consultation begins

05 July 2023

Passengers are asked for their views on the proposed closure of the majority of ticket offices in England.

As part of the public consultation, independent watchdog, Transport Focus, wants to hear from passengers. We will use these comments to respond to the proposals.

We encourage passengers to look at train operator proposals to change ticket offices and how it sells tickets at stations.

Passengers with comments about any of the changes, should get in touch by Wednesday 26 July. For ticket offices in and around London, passengers should contact London TravelWatch.

Transport Focus will look into whether the changes will impact the ability to buy a ticket or other rail products, the level of staff presence at stations and operators’ ability to deliver services for disabled passengers.

Anthony Smith, chief executive of the independent watchdog Transport Focus, said:

“It’s important for people to have their say. We urge passengers to look at the proposals and tell us what the ticket office changes might mean for them. Transport Focus will make sure passengers’ views are heard.”

It is a regulatory requirement as part of this process that Transport Focus and passengers are consulted. Transport Focus will review the impact of the proposed changes and passenger comments received before responding to train operator proposals.

How to get in touch

More information on how to respond to the consultation: transportfocus.org.uk/ticketoffices

For ticket offices in and around London, passengers should contact London TravelWatch.

Members of the media can contact the Transport Focus press office for further information on 0300 123 2170