Regulator’s concern about railway resilience – Passenger Focus response

28 March 2013

David Sidebottom, Passenger Focus director, said:

“It’s frustrating for passengers who face delays and disruption due to a lack of proper prior planning for bad weather. Our recent national rail survey found that only 44 per cent of passengers were satisfied with the way their train company dealt with delays, so we’re pleased to see that the regulator is tackling this issue.

“It is essential that the industry handles disruption properly. This means working together to resume normal services ASAP and providing passengers with up-to-date information, alternative ways to get to their destination, and making sure that services are back up at the promised time.”

 

Background

Regulator concerned about the resilience of Britain’s railways