Review into train fare prosecutions – passenger watchdog response

13 November 2024

Commenting on the Transport Secretary’s launch of a review of train company revenue protection practices, Chief Executive at the independent watchdog, Transport Focus, Alex Robertson, said:

“We welcome the Secretary of State for Transport’s announcement of a review into improving revenue protection practices.

“We will be sharing with the review what passengers have told us about how confusing the current ticketing system is. People who have made an innocent mistake should be treated with understanding and not immediately assumed to be guilty.

“We also know fare evasion costs the railway hundreds of millions of pounds every year, money which could be better used to improve services for passengers. Positive action on revenue protection with a focus on ensuring penalties are given only to those who deserve them will help build trust and confidence in the railway.”