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Road User Voice – October 2015 – Developing a new road user survey

30 October 2015

Consultation on the new road user satisfaction questionnaire has begun with a series of meetings and a workshop event, held on 21 October 2015.

To find out what people want from it Transport Focus kicked off the consultation by meeting individual staff from Highways England, the Department for Transport (DfT) and the Office of Rail and Road (ORR) about the new survey. We following this up by hosting a workshop with a mix of research and policy specialists drawn from each of these organisations.

At the workshop Transport Focus set out its plans to develop a new survey using an online panel of drivers. The panel will consist of between 20,000 and 30,000 participants and will allow data to be examined at Highways England ‘region’ and ‘area’ level.

Over 20 representatives of Highways England, DfT, ORR, and Transport Focus attended. The four organisations were invited to set out their needs from the new survey and to comment on the proposals set out. There was also useful discussion about how the views of non-drivers could be captured.

The workshop also considered the draft questionnaire Transport Focus has developed. Again, many useful suggestions were generated.

Consultation will continue into the New Year as we make sure that the new survey meets the needs of all those who will use the findings it generates.

Want to know more about our plans? Read the question and answers about the new road satisfaction survey here.

Click here to find out see what other research reports are coming soon.

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