South Western Railway passengers told not to travel after engineering work overruns

19 November 2018

Commenting on disruption on South Western Railway as engineering works overrun, chief executive of Transport Focus Anthony Smith, said:

“Passengers rely on the railway – this morning tens of thousands of passengers coming into Waterloo could not. While engineering and improvement works need to be done, such late notice of the fundamental problems on the approaches to Waterloo this morning is unacceptable.

“A quick, thorough review of the problems uncovered in the engineering works and the passenger information put out should be carried out and published so that lessons can be learned. In the meantime, passengers should claim for compensation and make sure their voice is heard.”