Ticket office consultation extension – Transport Focus statement

26 July 2023

Commenting on train company announcements to extend the ticket office consultation period, Anthony Smith, chief executive of the independent watchdog Transport Focus:

“Transport Focus and London TravelWatch have received more than 170,000 comments already. This feedback is currently being logged and reviewed alongside individual train operator proposals.

“It is important that a diverse range of views from all parts of the community are heard in this consultation. New comments received will be read, considered and used in discussions with train companies in the coming weeks.”

Notes to editors

For more information and to take part in the consultation visit: transportfocus.org.uk/ticketoffices

At the end of the extended consultation period for each train company, Transport Focus and London TravelWatch have 35 days in which to discuss the proposals and representations. At the end of that period an objection to particular proposals may be made.

A train company then has to decide whether or not to proceed. If they proceed contrary to an objection, then the matter is referred to the Secretary of State for Transport.

The deadline to respond to consultations has been extended to 1 September 2023.

Members of the media can contact the Transport Focus press office on 0300 123 2170