Train punctuality to be measured to the minute – Transport Focus response
18 July 2017
Responding to the announcement by the Rail Delivery Group that train punctuality is to be measured to the minute Transport Focus chief executive Anthony Smith, said:
“Passengers want a reliable, on-time train service. How that performance is measured and reported should, our research shows, closely mirror passengers real life experience otherwise trust will not be built up. So, it is good to see the rail industry reporting on time performance at many more stations.”
Transport Focus has long called for greater transparency in how train punctuality is measured. More information can be found in our report Train punctuality: the passenger perspective.