Working in partnership with London TravelWatch

Train punctuality to be measured to the minute

22 March 2019

Commenting on new train punctuality measures Anthony Smith, chief executive of the independent watchdog Transport Focus, said:

“Passengers want a reliable, on-time train service. How that performance is measured and reported should, our research shows, mirror passengers’ real-life experience to help build passenger trust.

“Train timetables need to be a work of fact, not fiction. So, it is good to see train operators reporting true on time performance to the minute at every station.

“Transport Focus has tirelessly campaigned for greater transparency in how train punctuality is measured; this is a positive step for passengers.”

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