Transpennine Express to be brought into operator of last resort – watchdog response

11 May 2023

Commenting on the announcement that Transpennine Express will go into the control of operator of last resort, Transport Focus chief executive Anthony Smith,  said:

“TransPennine Express passengers have endured an unacceptable service for too long. In our latest survey TransPennine Express was rated the joint worst performing train operator and just 67 per cent of passengers were satisfied with how punctual their journey was.

“Whichever organisation runs TransPennine Express rail services, under whatever contractual arrangements, passengers will want to see a much more reliable service. It’s clear that passengers deserve better, and the operator needs to take action to improve performance and build back passenger trust.”

 

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