Transpennine Express to refund fare increase for season ticket holders – Transport Focus comment

06 January 2020

Commenting on the announcement that Transpennine Express will refund the fare increase for season ticket holders, David Sidebottom, Transport Focus director, said:

“After months of disruption passengers just want a service they can rely on. This extra compensation for season ticket holders is welcome, but TransPennnine Express must focus on delivering the transformation of rail services that were first promised to passengers nearly four years ago.

“Unreliable timetables also affect the increasing number of people who travel regularly but do not buy season tickets such as part-time workers. We want to see Delay Repay 15 compensation introduced for all passengers as soon as possible.

“We urge all TransPennine Express season ticket holders to claim the compensation they’re entitled to and Make Delay Pay.”