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Transport Focus comment as rail industry prepares for more passengers

08 April 2021

As the rail industry prepares for the next step out of lockdown in England on 12 April, Transport Focus chief executive Anthony Smith commented:

“Passengers have told us they want three main things: space on board, extra cleaning, and enforcement of face covering rules.

“Government and the industry need to be straight with passengers that social distancing may not always be possible. Operators need to provide reliable information on how busy services are so passengers can make informed decisions as more people start travelling. Passengers also need to do their bit by wearing a face covering, unless exempt. The next few weeks will be crucial in helping to rebuild passenger confidence step by step.”

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